The Implementation

“How do we act on this?”

Measures
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Implementation Goals

Now that we have a set framework for evaluating measures, it is now time to consider when and how to implement. In looking at implementation, we wanted to achieve a set of goals targeted towards addressing the challenges:

  1. Keep employees safe, healthy and psychologically comfortable
  2. Preserve and/or improve work culture
  3. Minimize disruptions to productivity

The Phases

We recommend a slow, measured approach to return to the workplace in 3 phases. This slow approach allows you to monitor effectiveness, maintain flexibility in responding to environmental changes, and gives you time to help your team build trust in the office environment.

Phase I – Evaluate Your Now

As businesses start reopening, there are a lot of unknowns. This will be a period of caution and slow, deliberate testing.

Here’s what we suggest:

  • Evaluate your new office needs
  • Implement must-have measures
  • Reduced capacity return to office (20% to 35%)
Phase I – Evaluate

Phase II – Adjust for Near

With a stronger understanding of your team’s response to the office environment, start investing in additional measures that will enable a larger number of your employees to return.

Here’s what we suggest:

  • Monitor and assess measure effectiveness
  • Implement nice-to-have measures as necessary
  • A gradual increase in team working in office (up to 50%)
Details to Come

Phase III – Create Your Future Workspace

As things get back on track, and your company resumes your growth path, look towards the future. For growing companies, you’ll likely be outgrowing your space shortly. Instead of investing additional funds into a space you will leave soon, consider dedicating resource towards designing a better office.

Here’s what we suggest:

  • Plan for a new, integrated workplace experience in your next office
Details to Come
Phase I – Evaluate
Details to Come
Details to Come

Assessing Success of a Measure

Assessing the success of a measure is critically important, as it helps guide you as to safety gaps, as well as further investment needs. We assess success based on the following criteria:

Does this measure actually improve safety? It can be hard to answer this question – we are not the experts. We’ve recommended these measures based on our understanding of the current knowledge behind COVID-19, but if a measure’s safety effectiveness is in question, rather than fighting it, consider simply reinvesting your resources into another measure that is less controversial for your team.

Does this measure help make your team more comfortable with returning to the office? This is the one success metric that can, and should be evaluated prior to the return to the workplace. Do note that if you find that a measure isn’t delivering on psychological comfort, it can often times be because of a lack of visibility. Your team does not see the enacted measure or understand the impact. This can often be easily corrected with better communication, training, or signage.

For example, cleaners come in after hours to do their work. Increased cleaning might not help allay any fears if your team does not see any indicator of it happening. Slight changes such as having signed cleaning checklists, or introducing your staff to your cleaning team in-person can help improve psychological comfort.

Is your team following/utilizing the measure correctly? If your team is not properly following measure rules or guidelines, it can jeopardize the safety impact. However, it is important to understand why, rather than just outright dismissing the measure as ineffective.

For example, if you’ve implemented a screening process asking the team to self-report temperatures before coming into work. Some on your team are failing to do so after 2 weeks. It might be that they have not built this habit, or that they do not have access to a thermometer. If it is a habitual challenge, daily reminders might be sent out in the morning to the team to remind them to do so, or enforce a buddy system to have your team check-in with one another as a reminder. If they don’t have a thermometer, provide them with one.

What’s Next?

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Measures
Measures
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